Choosing the right locksmith is not an easy process. When they have access to your most valuable possessions like your home, your business and your car, you need to know that you can trust the locksmith company that you choose.
Just like in any other industry, there are reputable locksmiths and unfortunately some not so reputable ones. Avoid some of the pitfalls when it comes to choosing a reliable locksmith in Perth, especially if you are searching online, as many of us do these days.
Here are some of the most important things to consider when you are looking for a legitimate locksmith online.
Is Their Contact Information Available?
When looking at their website, do they have a physical address? If there is one, take a look on Google Maps to verify that the business really does exist.
Their website should have a clear contact phone number and office hours should be displayed somewhere on the site. If you see office hours and a phone number this means you know you can get in touch with the company if you have any questions about their service or want to make a booking for a call out.
Do They Have Any Customer Testimonials?
Take a look through their website to see if they have a testimonials section. Testimonials will show that they’ve dealt with real people and show how they’ve helped their customers. If the testimonials are dated, make sure the reviews are recent though and not from 10 years ago!
Check Out Their Online Reputation
It’s easy to find reviews online these days. From the company’s social media accounts like Facebook, to third party review sites, people love to leave reviews, good and bad. It doesn’t take long to work out if a company has a great reputation amongst their genuine customers, or if they have a lot of dissatisfied ones. Google reviews are often a good indicator of a company’s level of service and commitment to their clients.
What’s Their History?
Check the locksmith company’s About Us page on their website to find out more about their background. Look at things like how long they have been operating, who are the people behind the business, and what their core values and ethos are. This is important for you as a customer to know exactly who you will be dealing with, especially when locksmiths will be coming to your home or other personal locations.
Is Their Website Secure?
If you’ll be buying any products such as locks or safes directly through the website, make sure that you check to see if it is secure. This can be done by looking at the URL – you want to see an https instead of the usual http. This allows you to feel safe that the locksmith is serious about keeping all of their customer’s data secure.
Also make sure if they have an online payment option, that the payment portal is secure. Payment options like PayPal and Stripe are internationally recognised and are a safe option.
If you’re looking for a legitimate and reliable locksmith in Perth, you can trust the specialists at Lock Stock & Farrell. Give us a call today or save our number on your phone for your next locksmith emergency.
