We’re celebrating 20 years of providing an award-winning service to our valued clients. Our team is proud to have delivered two decades of the finest service in the Perth metro area stretching from Joondalup to as far out as Fremantle. The twenty years has seen us grow from humble beginnings into one of the most recognisable names in the Perth locksmith industry.
Formed in 1997 by owners Craig and Charlene Farrell, the business originally consisted of just a small van and a home office. Since then our company has gone from strength to strength, and it is now considered to be one of the most respected locksmiths in Perth W.A.
But what are the secrets behind our company’s longevity? How have we maintained our place as one of the finest locksmith companies in the Perth region?
There are several characteristics of our business that underpin our success.
Integrity and trustworthiness
At Lock, Stock & Farrell, we have built a reputation for honesty and reliability in our work. Over 70 percent of our customers are returning customers and they trust us to deliver an excellent locksmith and security service, time and again.
One of the secrets of being a successful business is to be able to keep abreast of the latest technology. This is particularly true of our Perth locksmith service where we not only stock the latest in locks and security infrastructure, but also use the latest software and computerised machinery.
Our current facilities in Cannington on Albany Highway were custom built to include a sound-proof machine room alongside building our boardroom table which is a converted wooden door with a resin top with keys set in it.
At Lock, Stock & Farrell, we are known for our customer service and always put you and your security needs first. We will attend to you promptly, with friendliness and to the best of our ability whether you call into our shop to buy locks and seek advice on how to secure your home or business, or should you require the use of one of our mobile services.
Some of our staff have been with us for over 14 years. This shows the great team spirit that exists at our company. We look after our employees, treating them as the vital link between us and our customers. In turn, our staff look after us, providing the finest service and advice for our customers as well as a dedication to helping people improve the security in their homes and businesses. The value we place on our staff extends to supporting an apprentice training program, giving young people a chance to learn our trade.
Pride in our work
We take great pride in getting the job done right, first time as well as being able to recommend the proper security for your needs. This dedication is manifest in the awards we have received, which includes recognition for Shop of the Year 2015 and Van of the Year. 2016 Our dedication to a job well done is your guarantee of the right security protection for your requirements.
We are proud to call ourselves a family business and we believe our second-to-none customer service reflects this. We also donate to many charities, including financially backing children’s shelters in countries such as East Timor and Cambodia that help protect and develop young kids who have experienced abuse in their lives.
Our office is handily located in central Cannington from where our six mobile workshops are easily dispatched to anywhere in the Perth metropolitan area. We also service W.A. country regions upon request from clients.
Our team is thrilled to be announcing our 20-year anniversary. Interested in hearing more about our Perth locksmith services? Contact us here or come into our shop and say hello. We’d love you to help us celebrate our twentieth anniversary!